This course will teach you how to act during a service outage, how to recover from these incidents, and how to prevent recurrence of problems. With our guidance and materials, you’ll be a professional at handling service trouble, sometimes called Problems, Incidents, or Crisis. For higher level software engineers, PMs, and Managers this will be a topic you’ll need for your interviews at the top tech companies.
Did you know Incident Management is just a subset of Problem Management? After this course, you’ll have a firm understanding of concepts like these, and materials you can dive further into. You’ll be able to pass a standalone interview on this topic, and weave it into your other interviews to demonstrate advanced mastery of running a complex service at scale.